Customer Testimonials
Always friendly and good at communicating about my vehicle and timing of repairs.
I appreciated the ease of making the appointment, the comfort of the waiting room, the professionalism and friendliness, and my car seems to be running beautifully. The loaner car and car wash were also nice touches. The best part was It didn't cost anything because it was my complimentary 10,000 mile service. 😁
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Professional service. Handled efficiently. Appreciate the Uber ride to and from dealer
Thank you for taking care of my Lexus
I am very pleased with the support and service from this dealership. I walked in unexpected mid-day with an issue and Hugo fit me right in, provided an Uber to my office and had the car ready in just a few hours. I was kept informed of the problem and resolution the entire time my vehicle was there.
Robert was very professional and friendly. It was good experience. It is easy to make schedule
Service manager was friendly, concise, and thorough. I appreciated the video of my car. I got the 5000 mile service but I don’t see that below on the choices of what services I got so I will just put General Maintenance. And as far as price paid, it came with the purchase of the car
My relationship with the dealership was good. However, my car was there a lot longer than anticipated.
Easy to schedule, friendly and knowledgeable service team. Hugo is awesome. Attentive, responsive, friendly, great follow up
Lexus of Santa Barbara has always provided excellent service. Jimi Tu answered all my questions.
Wa good It was an easy experience, I enjoyed getting an uber while I was waiting for my service. Having the car washed was a plus
Excellent customer service She was very helpful and knowledgeable. The car was fixed in a timely manner.
Very pleasant and personable experience. They made sure to go over the car functions. Very helpful!
Thank you for accommodating to check my NIX 350 Lexus as I plan to travel up north for a week.
Had to find someone to help me when I got there. Was told I'd get a call when car was ready. After several hours I finally called and was told it was ready. Cynthia was great, just so busy.
Martin was professional and efficient. Car was ready when promised and I loved that it was washed.
Very pleased with the service Got the car back in a reasonable amount of time
Love the staff great dealership fixed my car gave me a good deal. Looking forward to coming back next year.
Hugo was super, explained everything precisely, was very professional, and kept us informed during the service.
Service at Lexus of Santa Barbara was top notch in every way. Robert Anderson, my service representative, was professional and very helpful. The service started and ended on time, and everything was completed as promised. The facility and waiting area was clean and comfortable. Everything was a 10 out of 10!!
My service was professionally done. In addition, Hugo Contreras went out of his way to make sure my service was done in a timely manner. I really appreciate his help and good work
They are quite responsive to my needs and quite courteous. Made some good recommendations. I have no issues now.
Martin is very knowledgeable, professional and efficient. Thank you for Getting me an uber to work and back! My brakes are brand new and I couldn't be happier. Everyone is always so friendly!
Juan was excellent, and I received professional, courteous service. But meeting with the Finance Mgr was arduous. The finance gentleman (E?) was very courteous, but I felt pressured by him, as well as the LONG presentation. I understand the dealership is a business, but this felt over the top.
Amazing people and very professional and very knowledgeable, certainly worth it if you are looking for a car.
My experience was wonderful. They arranged a Uber for me. They washed my car and I did such a good job inside. I found a pair of sunglasses that had lost for three years. It was worth $200.
Hugo is the best! He is an excellent dealership, he listens to my needs and tailor the services accordingly.
It's a good dealership, but they need to be better about returning messages from customers. we shouldn't have to call twice when we have a question or an issue.
the navigating of my extension warranty was good. i would recommend that people do that.
The service is great. I got a call to schedule an appointment for maintenance service. It was very pleasant, service was fast, I got my car back clean and shiny. Hurtado was very helpful, answered all my questions. It was a pleasure to deal with you guys
The service was excellent, they provided transportation and were very accommodating. I would recommend this dealership to my friends and family.
Got an appointment really quickly. Hugo was so nice and professional. He even ordered me a Uber.
Hugo Contreras...one of the best service advisors ive ever had. Pleasure to deal with.
Pleasant and comfortable experience. The salesman, Ren Kitaichi, was knowledgeable and very easy to work with on the transaction
This dealership had very nice employees, very professional and had all of my documents ready. Car buying is very stressful and no one wants to be at a dealership longer than what they need to be and I like that I felt like I was in and out. I had driven 3 and 1/2 hours to see a car and I had the best experience at this dealership. My next car will be from Lexus dealership of Santa Barbara.
All was smooth except a drill was left in the car. I'll return it in approximately three months when we're due for our next service. Thanks, Richard Lopez
It was a good experience. Everyone was very helpful. Down to my questions regarding the floormat.
Friendly, knowledgeable, listened and answered questions.0 Took the time to show us the car's features.
Such an easy process everyone was very helpful and attentive honestly the best experience I have had with buying a car
Service was done promptly and well. The service writer wrote up all Lexus suggested. Most was done and others my husband did not think we needed yet (new tires). Over all a pleasant experience
Always friendly, efficient and helpful Lexus is a brand underpinned but great people Thanks again
Great people, great service I said it in just four words, great people, great service.
Friendly, knowledge, and efficient service by the staff. They were attentive to my concerns and were communicative throughout the process.
Phenomenal customer service with prompt details and personal stewardship from Jimmy. Friendly. Personable. Prompt. Detailed
Everything was very professional. The dealership was clean and I appreciated the loaner vehicle while my vehicle was being serviced.
Professional experience from first contact to driving off with a new car. None of the stereotypical "car buying' experience. Emily worked with me and my timing, stayed in good contact, and added value through the entire process. I've already mentioned the quality of the buying experience to multiple people.
Experience couldn't be better. Ren in assisting in the car selection and Robin in finance were were great.
My experience was great! I was able to get my steering problem fixed and my service done.
What a great group of people! From start to finish, they were helpful, kind, knowledgable and professioanl. Never saw a cleaner service area in my life! Got me the car I needed at a great price. Sales people really asked me, and wanted to know my needs. I was looking for a truck, and got something that fits me better. With a deal I could not refuse! I think that is the best part. Great dealer, go see them!
Quick and efficient Pleasant atmosphere, clean and bright. Seemingly honest professional Staff, and a nice experience
Please check for smudges on light interior.
Good Greeting communicated well. Had to have more repairs than expected.
The service department at Lexus of Santa Barbara was excellent. Martin was exceptional. He let me know everything along the way concerning the care of my car, service and updates. I couldn't have asked for anything more.
First time at this Lexus dealer but was very impressed with the staff.
Great job thanks I had a great experience with the dealership. The staff was friendly, professional, and helpful throughout the entire process. They answered all my questions, made everything easy, and provided excellent customer service. I am very happy with my experience and would definitely recommend this dealership to others. Thank you!
They were professional, quick, accommodating and respectful Ren was very patient and taught me how to use the dashboard and other components to the car.
I had been having problems with the software on my Lexus screen. I booked an appointment and was told that there was an update that should fix the problem. Even though they kept my car overnight, they gave me a loaner, it was worth it to get my screen and software fixed. Martin was an EXCELLENT service provider.
I was very pleased with the service. My car was ready when he told me it would be ready .
Ken Garff Lexus of Santa Barbara provides exceptional customer service and repair quality. Old-fashioned customer service still exists here! They will take care of your vehicle's needs without trying to sell you extra services that you don't need.
Martin was a great service advisor. He answered all of my questions and was very courteous. All the work to be done that day was explained in detail. My car was ready at the appointed time. Very happy customer!
I was very happy. Firstly Juan and Robin helped me out greatly on Sunday and tey were very very nice. Martin and Ribert ,Nicolle from service gave me a warm greeting and no problems when I brought the car in Monday morning. The service as usual was excellent. What I don’t understand is why a battery failed in the first place in a car that I bought new 16 months ago. Usually I never ever have had a problem on a Lexus!
I had an overall good experience. I felt when I was trying to explain a road mishap I had in my car the intake tech didn't really want to hear it. Didn't ask me more about it or suggest to have it looked at. He was more interested in selling me an oil change packet. He was nice though.
I live over an hour away and they accommodated me after delivery giving me a rental and then coming and swapping cars. Excellent customer service.
There was very good communication about the entire process. The appointment was easy to make, and I can highly recommend the service experience.
Great service and professional people at Lexus of Santa Barbara will continue to have my car service there and any future Lexus purchases
I had great service I'm happy to be part of lexus. Hugo and Cynthia were great help thanks for your support
Lovely shop. Very pleasant, Greated us as soon as we drove up and made the whole process feel easy. Martin was great to work with.
Fantastic experience at SB dealership. Service dept is so stellar from moment of arrival to driving away after service is complete. My service agent Hugo is phenomenal and communicative and I really like working with him. The mechanics sending video report of the car is terrific! Very happy to have SB Lexus working on the car!
Excellent and can't ask for anything more! They met all my expectations and will always take all our cars there
Our service provider, Martin, was very helpful and knowledgeable. We appreciated his continued communication and feedback. He was great helping us work around our schedule to drop the car off early and pick it up a little later. It was great working with him!
Lexus of Santa Barbara did an outstanding job of taking care of our problem. Starting with our service advisor, Hugo Contreras, we felt the professionalism of the entire team.
I had a wonderful experience with your company., Especially with Ferrell and Chris that I worked with! They were courteous, timely, did what they say they were gonna do and took wonderful care of me! Additionally, I could see the chemistry with the other employees as well. That’s rare to see in today’s world.!
My service was quick and efficient. Martin my customer assistant made sure he explained my pre service T & C I'm Generally satisfied with my experience
Excellent service Fast and easy, no hassle and very accommodating Great customer service No wait
Martin was very helpful. He took care of me in a timely manner and explained everything.
Emily and Dianne were excellent in their efforts to get my car for me. They were very efficient and Emily was super at keeping me company informed and responding to my questions. Robin in finance was very easy to work with too.
I am writing to express my dissatisfaction with the communication regarding my recent 35k-mile service appointment.
When I scheduled the routine service, I was informed the vehicle would be ready in the afternoon. That’s always been the case on previous service visits . Later that afternoon, received a call stating that a software update was required, but was not given an updated completion time. I called the following morning. It was only then that I was informed that my vehicle was ready for pickup. The lack of proactive communication caused significant inconvenience. I hope this feedback can improve your service ... Read More Google - Jun 5, 2026
Technician took the time to explain how EV charging works and referenced my vehicle manual pointing out the specifics about my ride.
Jonnie took great care of us! Thanks
I had a wonderful experience getting my Lexus serviced at Santa Barbara Lexus Martin was very helpful and provided me with a loner car while my car stayed at the dealership several days.
A great experience from check-in, getting a loaner vehicle and pick up! Completed service on time.
I have been going here for at least 15 years and have always been happy with my service. Hugo is a great service advisor. Always a smile and helpful.
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