Customer Testimonials

Staff and management seemed very kind, courteous, and helpful. A good environment to be in.

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Chris was so helpful and made sure I got a shuttle home and back to Lexus, he made everything so easy!

Their concern and care for the person behind the Lexus is far above any other dealership I’ve experienced.

(Translated by Google) Thanks to the hairdresser... (Original) Спасибо парикмахеру...

They had the lowest price I could find online for floor mats using google shopping. Ordered without submitting the VIN and after submitting saw the banner stating "VIN required". So I called them and the guy in parts department got the order processed without the VIN. He said it was a good thing that I called or otherwise the order would've sat unfilled. The mats arrived pretty quickly by FedEx.

My wife and I made the trip down to Lexus of SB a few days ago to test drive a 2017 Lexus Rx 350 that had been in the ads for a couple weeks. We were ready to buy if the conditions were right, but we mostly wanted to check out the vehicle as a potential next car. Started by sending an email to sales, and received a prompt response from salesman Maurizio Genovese. He offered to show us the car at our earliest convenience and responded quickly to a follow up question. We agreed to a time to see the car ... Read More

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Google - May 18, 2024

My wife and I made the trip down to Lexus of SB a few days ago to test drive a 2017 Lexus Rx 350 that had been in the ads for a couple weeks. We were ready to buy if the conditions were right, but we mostly wanted to check out the vehicle as a potential next car. Started by sending an email to sales, and received a prompt response from salesman Maurizio Genovese. He offered to show us the car at our earliest convenience and responded quickly to a follow up question. We agreed to a time to see the car a couple days later. My wife and I agreed that we liked the car, it seemed to check all the boxes (reputation for dependability, maintained well, low miles, good/great market price). We knew from following advertisements within a drivable distance (less than 200 miles) that this car was priced well as advertised. We made our offer and made it through the sales process without any "gotcha" moments, no hidden fees, etc. Maurizio was professional, congenial, and transparent throughout the relatively short process. He could not have been more of a pleasure to work with, and I would not hesitate to recommend him as a sales consultant. Same can be said for Ezequiel Maciel in Finance/Insurance, he was also great to work with and wrote up our deal and is very polished at presenting the usual "add ons" for various protection packages (eg. windshield replacement coverage, paint protection, engine/transmission "bumper to bumper" insurance). He was persuasive without being too pushy and was fine when we said "no thank you". This part of the process also went smoothly and it didn't take long and soon we were ready to drive home. This was my sixth Lexus deal over the years and my second deal ever at Lexus of SB. I'd have to say that thanks to Maurizio and Ezequiel this was the best Lexus deal experience yet.

There is something about smaller towns public relations. There was no pressure put on me to make a decision. Friendly people serving Santa Barbara. I guess that’s what a slower pace does.

It has bring a wonderful great experience buying my truck. They truly want you to have good experience. Ezekiel, James and Sloane were exceptional! They worked after hours to deliver our truck to us.

I have purchased multiple vehicles from Kelly Trevino and have always received the best service. She is kind and knowledgeable and has been a huge help after my purchase. Whenever I have any questions she’s quick to answer and happy to help! I highly recommend her for your next vehicle purchase!

I made an appointment to see a Volvo S60. Maurizio at SB Lexus was on time, and the car was ready for me to test drive. He was very polite. I liked the car, but the mpg were not in line with where I needed to be. Maurizio did not force a sale or stronge arm me. After I left, I received a very nice text from him, thanking me for my visiting the dealership. The next day, he sent me another text with a car he thought I might be interested in. The only thing that gave me pause ... Read More

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Google - Apr 9, 2024

I made an appointment to see a Volvo S60. Maurizio at SB Lexus was on time, and the car was ready for me to test drive. He was very polite. I liked the car, but the mpg were not in line with where I needed to be. Maurizio did not force a sale or stronge arm me. After I left, I received a very nice text from him, thanking me for my visiting the dealership. The next day, he sent me another text with a car he thought I might be interested in. The only thing that gave me pause was the car had an alarm and interior/exterior protection, which I didn't want to purchase. Maurizio said he would have to talk to the manager to see if those items could be removed. Since I didn't go through with the sale, I don't know if that was possible. Other than that, I would recommend this dealership and particularly Maurizio. He was a pleasure to work with!

Absolutely the best customer service staff ever. Hugo and Cynthia go above and beyond every time I've been there for servicing . And they actually listen and have taken care of all my concerns on my 4th LS. THANK YOU!!!

Professional and courteous team members.

The entire team is knowledgeable, professional and kind. A shout out to Cynthia, the service manager, who handled the storm with calmness.

I have only positive things to say about this dealership! After driving my first car, my Toyota Corolla for 10 years, it was time for a major upgrade. My husband spoke to James and Roy who made the car buying process so simple and straight forward. Communication was great with staff and I was able to trade in my car for my beautiful new NX350 hybrid. The day I picked up my car, Roy took his time and showed me all the features and helped me set up my car. I appreciated it so much as I’m a bit behind ... Read More

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Google - Jan 1, 2024

I have only positive things to say about this dealership! After driving my first car, my Toyota Corolla for 10 years, it was time for a major upgrade. My husband spoke to James and Roy who made the car buying process so simple and straight forward. Communication was great with staff and I was able to trade in my car for my beautiful new NX350 hybrid. The day I picked up my car, Roy took his time and showed me all the features and helped me set up my car. I appreciated it so much as I’m a bit behind on new car features lol. Again, Roy and James were great and definitely worth the drive from LA to Santa Barbara for my dream car. Thank you again!! ❤️

Cynthia, the manager, is a gem! She is professional, personable, and knowledgeable. A bonus was working with a woman in a typically male dominated profession. She was more informative than most other Lexus reps I've previously worked with. Lexus just earned huge loyalty points!

Amazing called in a few days prior to actually going in knew what I wanted walked out with a happy heart! Mauricio walked me through the entire process and he made me feel so comfortable and secure with my car! Thanks Lexus Thanks mauricio

Robin as a Saleswoman and Cynthia and the rest of service and the team was amazing with helping me get my Shelby gt350 Best dealership ever🙏🏻

A high-end dealership with a good staff and inventory. We bought a used Mercedes Benz E400 for top used-car price, but had low mileage so we were happy with the deal, and the sales staff. HOWEVER, their F&I man was very pushy and borderline annoying. We PAID CASH and had no use for his spiel. One of the "features" this dealership promotes is installing each of their vehicles with a theft tracking device, whether you want it or not (no extra cost). OK... we were told of its benefits, what do we seniors know? A few ... Read More

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DealerRater - Dec 18, 2023

A high-end dealership with a good staff and inventory. We bought a used Mercedes Benz E400 for top used-car price, but had low mileage so we were happy with the deal, and the sales staff. HOWEVER, their F&I man was very pushy and borderline annoying. We PAID CASH and had no use for his spiel. One of the "features" this dealership promotes is installing each of their vehicles with a theft tracking device, whether you want it or not (no extra cost). OK... we were told of its benefits, what do we seniors know? A few months later, we took our Mercedes into our local dealer because the car had infotainment controller and navigation issues. As it turned out, the "free" tracking device the Lexus dealer installed completely interfered with the Mercedes computer programming and we had to upload a new system while they ripped out the TheftPatrol device. This cost us well over $500 and two days of our car being diagnosed. DO NOT ALLOW THIS DEVICE TO BE INSTALLED ON YOUR CAR. I called Lexus to complain, they obviously didn't research this.

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The services the dealer recommended weren’t unreasonable. Unfortunately, a Lexus dealership is not Lexus. They just sell the cars and try to squeeze the customer for every penny like any other dealer.

Went by accident, but the courtesy and response, so much better than I expected. I will definitely come back when looking for my next car...

Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been bad/absent. Issue went up to General Manager without resolution. Dealership could have easily and inexpensively fixed the issue, but GM would rather save a nickel than have a life-long customer. Very disappointed in what started out as a great experience.

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I am so impressed with the enthusiasm and knowledge of the sales man named Corey. He has extensive product knowledge of my new Lexus and goes the extra mile to take care of his customers. If you’re in the market to buy a Lexus, I highly recommend Corey. I would give him 10 stars if I could.

My side mirror got destroyed by a bird flying into it. Sb Lexus ordered the new mirror and had it done as soon as insurance adjuster checked it out. Hugo is the best!

Very friendly service and sales staff. Provided me with the service I needed.

I watched a Youtube video of Cory representing your dealership so well. If I was in the area in the market for a new Lexus, I would most definitely visit Lexus of Santa Barbara to do business with salesmen like Cory. I've never wanted a Lexus before, but seeing how people like Cory stand by and believe in this brand makes me want to own one.

Every experience I have had with Santa Barbara Lexus has been positive. They are friendly and professional and really go out of their way to make sure you’re happy. Hugo Contreras has been the person who has helped me out the most and I can’t say enough good things about him. He makes Santa Barbara Lexus the best place to service my car, but everyone I’ve had the pleasure of dealing with has been great!

I took my vehicle for service and Chris it's super nice and helpful. Top notch!!

My wife and I recently bought a vehicle from Lexus of Santa Barbara. Robin Tidd helped us with the purchase. She was extremely friendly, knowledgeable and patient. We can definitely recommend working with her and with this dealership. 🏆🏆🏆

We just purchased a Lexus NX 350. As for the buying process we have too many compliments to list in 30 seconds. We were given the best of treatment and care by everyone, all with such expertise. In particular, Corey and Robin were stellar. Robin knows her stuff and gently guided us through with a lot of knowledge about Lexus. Corey is remarkable and a real genius! He was very impressive and patient with us while teaching us the ropes as to how to operate our new car. We are very pleased with the service we received at Santa Barbara Lexus. Good ... Read More

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Google - Jun 9, 2023

We just purchased a Lexus NX 350. As for the buying process we have too many compliments to list in 30 seconds. We were given the best of treatment and care by everyone, all with such expertise. In particular, Corey and Robin were stellar. Robin knows her stuff and gently guided us through with a lot of knowledge about Lexus. Corey is remarkable and a real genius! He was very impressive and patient with us while teaching us the ropes as to how to operate our new car. We are very pleased with the service we received at Santa Barbara Lexus. Good job everyone! Gary and Martha Willems

Aaron Vasquez was my sales rep and is truly exceptional, thank you so much for your help. From our initial conversation on the phone all the way until I drove off the lot. He’s your guy if you want an amazing experience, no complaints at all!! Thank you James and Carlos who cared and helped as well. If you want a fast, seamless process and great deal, this is your dealership. Thank you Lexus of SB, my overall experience was awesome!

The service department has always been friendly and honest and does their best to work with our schedule as we travel from Paso Robles to have our car serviced.

Salesman Corey spent months trying to find the car I wanted. Once he did, the process was easy and smooth from start to finish. He went above and beyond and highly recommend.

I knew what features I was looking for when I walked in the dealership early Jan 2023, I was determined to get what I wanted. My sales rep Corey didn't push to sell what was in available inventory. He helped get my car ordered with the exact specifications. They told me it would take 6 months to get and I understood since I also work in manufacturing and saw the excessive lead times for many components. This weekend after 4 months I had my car delivered and I was beyond excited. Thank you Corey and all the support staff at Lexus of ... Read More

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DealerRater - Apr 25, 2023

I knew what features I was looking for when I walked in the dealership early Jan 2023, I was determined to get what I wanted. My sales rep Corey didn't push to sell what was in available inventory. He helped get my car ordered with the exact specifications. They told me it would take 6 months to get and I understood since I also work in manufacturing and saw the excessive lead times for many components. This weekend after 4 months I had my car delivered and I was beyond excited. Thank you Corey and all the support staff at Lexus of Santa Barbara. I love the car and the service each and every one provided during the purchase and delivery process. I never felt that pushy sales vibe it was he was very informative and setup my vehicle to my needs before I drove off. When I'm ready to purchase another vehicle I will make sure to return to Lexus of Santa Barbara. <3

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I recently purchased a 2020 Lexus ES 350 and was due for a 15,000 mile service. As I had a doctor’s appointment in Santa Barbara, I thought It made sense to try the local dealership, and drop the car off to have the work completed while I attended the medical appointment. A decision made in the name of efficiency, turned into an incredible customer experience. From the minute I approached the drop off area of the service department, it was clear that this was a first class operation. My service Advisor, David Torres, enthusiastically greeted me by name and confirmed that he ... Read More

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Google - Apr 19, 2023

I recently purchased a 2020 Lexus ES 350 and was due for a 15,000 mile service. As I had a doctor’s appointment in Santa Barbara, I thought It made sense to try the local dealership, and drop the car off to have the work completed while I attended the medical appointment. A decision made in the name of efficiency, turned into an incredible customer experience. From the minute I approached the drop off area of the service department, it was clear that this was a first class operation. My service Advisor, David Torres, enthusiastically greeted me by name and confirmed that he had arranged for a shuttle to my doctor’s office. We finished our required paperwork, and David patiently explained what the service would entail, and asked if I had any other questions. He took the time to go over questions I had with some Technical features of the car, and was patient until I fully understood the information that he communicated. I have dealt with many people in business, and rarely have been as impressed with someone providing the “above and beyond attitude” that Mr. Torres consistently displayed throughout our interaction. He also walked me to the parts department to introduce me to Sebastian, who was very accommodating in my purchase of a windshield protector. The shuttle arrived on time as promised by Mr. Torres, and I arrived early to my doctor’s office. When I returned, David’s associate Hugo delivered the car and made sure that all was to my satisfaction. Hugo performed his task with a smile and positivity that sealed my experience and future loyalty to the dealership. I also wanted to acknowledge Sid, one of the salespeople at Lexus of Santa Barbara, who assisted me when I was l looking for my car. Although the particular car I wanted was not in stock, Sid offered to continue to assist me and be on the “look out” for my desired vehicle. He was incredibly informative and professional, and I would refer anyone to him to complete their auto purchase. It was at Sid’s recommendation that I booked the service appointment at his dealership, although I live in Ventura. I’m glad I took his advice. My total exemplary experience prompted my action to introduce myself to the Executive General Manager, Joe Langhans, to express my gratitude for how I was treated throughout my visit. After my conversation with Mr. Langhans, it is easy to see why his dealership has such an exceptional culture.

Hugo, in service took care of our windshield replacement in a professional, no pressure manner. Plus, we saved $800 at Lexus of Santa Barbara vs much higher quote from Lexus of Oxnard.

Derek Bishop was amazing! He was attentive and went above and beyond to ensure my expectations were exceeded while having my car serviced. He explained the process thoroughly, answered all my questions, and provided excellent service. Everyone was very attentive, even when sitting in the waiting room. Time frame for services was accurately provided and met. Highly recommend Lexus of Santa Barbara.

Very much like other Lexus dealerships…clean, modern and friendly. I was there for the second new-car service. A went well but it took longer than I hoped and expected.

It’s always a pleasure using Lexus of SB to service my car. Chris Williams is an outstanding employee. Thank you

My price for a used RX hybrid was very fair, service from Farrell was great, he kept in touch and let me know when a car came in that I had asked about. Signing documents was easy with the on line “ sign on the desk top glass” function. Car was in beautiful shape when delivered to me. All in all, a very good experience. It still took 3.5 hours including a nice test drive, and evaluating my car for trade in value.

My experience with Lexus of Santa Barbara was amazing from start to finish! I had called Farrell Odendhal two weeks ago and told him I was interested in either a Toyota Corolla or a Yaris IA. I know it’s a tough time to get a good used car right now and Farrell called me to let me know that both of those cars had been traded in. I am just so impressed with Farrell and how quickly he was able to get me the exact car that I had requested. This is the exact reason I called him. I ... Read More

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Google - Apr 3, 2023

My experience with Lexus of Santa Barbara was amazing from start to finish! I had called Farrell Odendhal two weeks ago and told him I was interested in either a Toyota Corolla or a Yaris IA. I know it’s a tough time to get a good used car right now and Farrell called me to let me know that both of those cars had been traded in. I am just so impressed with Farrell and how quickly he was able to get me the exact car that I had requested. This is the exact reason I called him. I bought my last car from him and I will continue to purchase cars through him and always highly recommend him to family and friends. He truly cares about the Customer and their needs. I am so excited to pick up my new car this week. I couldn’t have done it without Farrell. So thank you so much Farrell for your knowledge, care and follow through. Megan Sullivan

From start to finish, Santa Barbara Lexus is the place to go if you want honest work with no hassle service. They shuttle you when you have a need, friendly advisors, and you can see your invoice and pay ahead and sign online. Doesn’t get much easier than that!

I have had a wonderful experience over the last 6 years with Lexus. Chris was professional, kind and so helpful. Thank you Chris for your hard work.

Hugo was outstanding. The team addressed my issues in a fair and quick manner. I was on my way in no time and deeply satisfied with the ease and stress free experience. 5 stars all around

Experience was great.

Lexus of Santa Barbara always provides excellent service. They are thorough and explain everything well.

We first met Abby G a few months ago when we were first investigating our new car purchase. She kept us in mind and let us know right away when the car we wanted came in on a trade. She and the finance team worked hard to make our finance qualification and signing process simple and fast. This is my fourth car purchase experience and the best by far. We love our new-to-us Lexus!

My wife and I had a great experience purchasing a car. Our salesman was professional and very knowledgeable and spent the necessary time to drive and evaluate the vehicle. It was a very low pressure atmosphere and the sales manager provided a more than acceptable final price and a great trade-in offer as well. The final sale process was fast and efficient, and everything was explained very well. Even though we completed the sale way after closing time, their team made us feel relaxed and valued. I certainly recommend this dealer!

Excellent customer service. The staff is always friendly and helpful. Every time I bring my car I feel welcome and very pleased with the service.

Wow I love my car. Honda c r v 2020 I was sure they don't approve me but he did

Chris Williams went out of his way to be helpful and accommodating. He and technician Tony were fantastic!

Thank you Farrel. You made the car purchasing experience a breeze. Grateful for your assistance as well as the rest of the staff.

Great low pressure experience. Aaron Vazquez was very communicative, and clear. We drove up from Los Angeles, and everything we discussed was as expected and the car was being detailed as we sat down to sign documents. An hour and a half, from arriving to leaving with our car. Amazing. The whole team was great!

Very pleased with many things - work well done on vehicle, quick ride in the morning got me to work on time, Chris offered to have Fernando take care of some scratches on both front doors. The only thing I wish is that they would restore the settings when finished working on my car to how they were set. It is always a challenge for me to try and get the settings back to how they were showing odometer (not trip A or B), miles per gallon, and remaining fuel. Overall great.

David took great consideration into my visit with helping me out with my cars issues, I took it in just to get a diagnostics test done and it was very helpful 👍👍 left feeling good about the knowledge I learned , very thorough and Honest. THANKS

Robin made the buying experience a breeze! All staff was kind and welcoming, great dealership!

Friendly service, very communicative, always a pleasant experience.

As always, glad I made the drive to Santa Barbara

THIS is what customer service looks like! I have utilized services at six Lexus dealerships and the Santa Barbara team far exceeded my expectations. Thank you!

Best dealership and customer service in the central coast. Derek Bishop is the best service advisor I have ever had the pleasure to work with!

Did a thorough job and bumper to bumper check up. Nice to know that my vehicle has a good well ✔️.

This is the most pleasant car buying experience I’ve ever had. The people here are kind, hardworking, and aim to please.

Where do I start. Had went to another dealership night before for the same vehicle and was completely thrown off with the poor customer service. Came to Lexus of Santa Barbara and the energy was amazing right off the bat. Corey our salesman was phenomenal from start to finish. Our finance manager Ezekiel was so helpful and polite our entire experience was just perfect couldn't recommend them more!

Super happy with the service on my GX. David is super responsive and has great customer service.

Chris Williams and the staff are very courteous and accommodating

Great service with a smile , as always

Everything tops. Chris rocks

David was extremely professional and polite. He got my car back to me sooner than expected and was able answered all my random questions.

When I saw a car I thought I had been purchased pop up on their website I thought I had to reach out and see if I could buy it. Well, Abby reached out to me shortly thereafter and it was a very pleasant and easy experience. We communicated over the phone and she answered all my questions and I felt comfortable making the drive up from San Diego to get the car. When we got there she greeted us, keys in hand, and we took a short test drive and, while waiting for finance to wrap up with another ... Read More

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Google - Feb 26, 2023

When I saw a car I thought I had been purchased pop up on their website I thought I had to reach out and see if I could buy it. Well, Abby reached out to me shortly thereafter and it was a very pleasant and easy experience. We communicated over the phone and she answered all my questions and I felt comfortable making the drive up from San Diego to get the car. When we got there she greeted us, keys in hand, and we took a short test drive and, while waiting for finance to wrap up with another customer, we had a great time checking out some new Lexus vehicles (I was purchasing a lightly used BMW M3). While I was in finance with Ezequial, who was wonderful to work with as well, my friends that drove up with me were also talking to a lot of the sales reps about cars, as we're all car nuts. All in all, everyone was a pleasure to talk to and deal with.

Such a great experience! Thank you so much!

Purchased a car from another dealer in another city. Went to Lexus of Santa Barbara for some repairs to the car I just purchased and they were extraordinary. Chris William was highly attentive, and so welcoming. I am sure that Lexus of Santa Barbara will be taken care of our car for years to come.

Abby was amazing! She was very patient with us as we had some time constraints. She was very professional and friendly. Hunter explained the functions of the car in a very clear and concise manner. He was very patient and professional. Would definitely recommend Santa Barbara Lexus to anyone in the market for a new car. We love our new Lexus!

Always great friendly, honest, service.

Everyone we worked with was professional, authentic, and knowledgeable about their area of expertise across our 3 different visits here.

Chris is the best!

Amazing

Loaner car and car wash are nice extras.

Amazing service

The staff was extremely helpful and efficient, everything they said happened no tricks. joe the manager handled everything professionally and in a timely manner as I traded in my car and purchased another it was a simple transaction because of the shop they offered