Customer Testimonials
Great service! Cynthia always does her best for me and All her customers. I love coming to Santa Barbara Lexus! I would recommend anyone to come here.
Very good, fast, and still work after a week. Also, they ordered Uber for me to go home, and I'm really thankful.
We have always had excellent service at Lexus Santa Barbara. Of course, without the expert Hugo Contreras things may be different. He is extremely knowledgeable and pleasant to work with.
Excellent
They always do a great job and are very friendly Ann helpful.
Excellent
Rob Anderson was very helpful and provided professional service on my GX 550
Regular Service, no issues.
Everything was perfect. All on time, as promised, friendly, helpful. Car's issues were all resolved
10/10 service at Lexus of Santa Barbara. Super customer oriented. Brought my GX 550 for its first service. The tech worked with me to get my rig dialed in with all the adjustments that I wanted for my 2026 GX 550. They returned me vehicle “sparkling” after a complementary car wash. Also they informed me in the future if i wanted they would bring me a loaner and pick up my car from SLO (a 1.5 hour drive north of the dealership).
Hugo is one of the best service providers I have ever had. I will always bring my Lexus there because of him.
Great service experience. Service dept. was thorough and detail oriented. Honesty and integrity mean so much when working with service or repair departments. It’s obvious SB Lexus cares about both.
Great service,
Very professional and polite dealership.
Always great service
It went smoothly even with time adjustments .
Battery died less than a month after purchasing our new Lexus. Vehicle immobilized and had to be towed 90 miles to SB Lexus. Problem diagnosed and car returned the next day. Very happy with the sales manager fo making this happen expeditiously.
Robert Anderson was the absolute best!! Took great care of me and very informative. Service was great. Very impressed!!
Always very professional and courteous when I take my car in for service.
Highly recommend. The scheduled maintenance and service appointments are easy to make and they update you in real time with status of the technicians and send video review of the technician going over their work and any problem they see. This is our third Lexus and the service department at Lexus of SB is one of the main reasons we stick with Lexus.
Service representative was friendly and courteous. It was a great touch to come back to a clean car. Great service.
Always friendly and good at communicating about my vehicle and timing of repairs.
I appreciated the ease of making the appointment, the comfort of the waiting room, the professionalism and friendliness, and my car seems to be running beautifully. The loaner car and car wash were also nice touches. The best part was It didn't cost anything because it was my complimentary 10,000 mile service. 😁
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Professional service. Handled efficiently. Appreciate the Uber ride to and from dealer
Thank you for taking care of my Lexus
I am very pleased with the support and service from this dealership. I walked in unexpected mid-day with an issue and Hugo fit me right in, provided an Uber to my office and had the car ready in just a few hours. I was kept informed of the problem and resolution the entire time my vehicle was there.
Robert was very professional and friendly. It was good experience. It is easy to make schedule
Service manager was friendly, concise, and thorough. I appreciated the video of my car. I got the 5000 mile service but I don’t see that below on the choices of what services I got so I will just put General Maintenance. And as far as price paid, it came with the purchase of the car
My relationship with the dealership was good. However, my car was there a lot longer than anticipated.
Easy to schedule, friendly and knowledgeable service team. Hugo is awesome. Attentive, responsive, friendly, great follow up
Lexus of Santa Barbara has always provided excellent service. Jimi Tu answered all my questions.
Wa good It was an easy experience, I enjoyed getting an uber while I was waiting for my service. Having the car washed was a plus
Excellent customer service She was very helpful and knowledgeable. The car was fixed in a timely manner.
Very pleasant and personable experience. They made sure to go over the car functions. Very helpful!
Thank you for accommodating to check my NIX 350 Lexus as I plan to travel up north for a week.
Had to find someone to help me when I got there. Was told I'd get a call when car was ready. After several hours I finally called and was told it was ready. Cynthia was great, just so busy.
Martin was professional and efficient. Car was ready when promised and I loved that it was washed.
Very pleased with the service Got the car back in a reasonable amount of time
Love the staff great dealership fixed my car gave me a good deal. Looking forward to coming back next year.
Service at Lexus of Santa Barbara was top notch in every way. Robert Anderson, my service representative, was professional and very helpful. The service started and ended on time, and everything was completed as promised. The facility and waiting area was clean and comfortable. Everything was a 10 out of 10!!
My service was professionally done. In addition, Hugo Contreras went out of his way to make sure my service was done in a timely manner. I really appreciate his help and good work
They are quite responsive to my needs and quite courteous. Made some good recommendations. I have no issues now.
Martin is very knowledgeable, professional and efficient. Thank you for Getting me an uber to work and back! My brakes are brand new and I couldn't be happier. Everyone is always so friendly!
Juan was excellent, and I received professional, courteous service. But meeting with the Finance Mgr was arduous. The finance gentleman (E?) was very courteous, but I felt pressured by him, as well as the LONG presentation. I understand the dealership is a business, but this felt over the top.
Amazing people and very professional and very knowledgeable, certainly worth it if you are looking for a car.
My experience was wonderful. They arranged a Uber for me. They washed my car and I did such a good job inside. I found a pair of sunglasses that had lost for three years. It was worth $200.
Hugo is the best! He is an excellent dealership, he listens to my needs and tailor the services accordingly.
It's a good dealership, but they need to be better about returning messages from customers. we shouldn't have to call twice when we have a question or an issue.
the navigating of my extension warranty was good. i would recommend that people do that.
The service is great. I got a call to schedule an appointment for maintenance service. It was very pleasant, service was fast, I got my car back clean and shiny. Hurtado was very helpful, answered all my questions. It was a pleasure to deal with you guys
The service was excellent, they provided transportation and were very accommodating. I would recommend this dealership to my friends and family.
Got an appointment really quickly. Hugo was so nice and professional. He even ordered me a Uber.
Hugo Contreras...one of the best service advisors ive ever had. Pleasure to deal with.
Pleasant and comfortable experience. The salesman, Ren Kitaichi, was knowledgeable and very easy to work with on the transaction
This dealership had very nice employees, very professional and had all of my documents ready. Car buying is very stressful and no one wants to be at a dealership longer than what they need to be and I like that I felt like I was in and out. I had driven 3 and 1/2 hours to see a car and I had the best experience at this dealership. My next car will be from Lexus dealership of Santa Barbara.
All was smooth except a drill was left in the car. I'll return it in approximately three months when we're due for our next service. Thanks, Richard Lopez
It was a good experience. Everyone was very helpful. Down to my questions regarding the floormat.
Friendly, knowledgeable, listened and answered questions.0 Took the time to show us the car's features.
Such an easy process everyone was very helpful and attentive honestly the best experience I have had with buying a car
Service was done promptly and well. The service writer wrote up all Lexus suggested. Most was done and others my husband did not think we needed yet (new tires). Over all a pleasant experience
Always friendly, efficient and helpful Lexus is a brand underpinned but great people Thanks again
Great people, great service I said it in just four words, great people, great service.
Friendly, knowledge, and efficient service by the staff. They were attentive to my concerns and were communicative throughout the process.
Phenomenal customer service with prompt details and personal stewardship from Jimmy. Friendly. Personable. Prompt. Detailed
Everything was very professional. The dealership was clean and I appreciated the loaner vehicle while my vehicle was being serviced.
Professional experience from first contact to driving off with a new car. None of the stereotypical "car buying' experience. Emily worked with me and my timing, stayed in good contact, and added value through the entire process. I've already mentioned the quality of the buying experience to multiple people.
Experience couldn't be better. Ren in assisting in the car selection and Robin in finance were were great.
My experience was great! I was able to get my steering problem fixed and my service done.
What a great group of people! From start to finish, they were helpful, kind, knowledgable and professioanl. Never saw a cleaner service area in my life! Got me the car I needed at a great price. Sales people really asked me, and wanted to know my needs. I was looking for a truck, and got something that fits me better. With a deal I could not refuse! I think that is the best part. Great dealer, go see them!
Quick and efficient Pleasant atmosphere, clean and bright. Seemingly honest professional Staff, and a nice experience
The service department at Lexus of Santa Barbara was excellent. Martin was exceptional. He let me know everything along the way concerning the care of my car, service and updates. I couldn't have asked for anything more.
Great job thanks I had a great experience with the dealership. The staff was friendly, professional, and helpful throughout the entire process. They answered all my questions, made everything easy, and provided excellent customer service. I am very happy with my experience and would definitely recommend this dealership to others. Thank you!
They were professional, quick, accommodating and respectful Ren was very patient and taught me how to use the dashboard and other components to the car.
I was very pleased with the service. My car was ready when he told me it would be ready .
Ken Garff Lexus of Santa Barbara provides exceptional customer service and repair quality. Old-fashioned customer service still exists here! They will take care of your vehicle's needs without trying to sell you extra services that you don't need.
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