Customer Testimonials
This dealership had very nice employees, very professional and had all of my documents ready. Car buying is very stressful and no one wants to be at a dealership longer than what they need to be and I like that I felt like I was in and out. I had driven 3 and 1/2 hours to see a car and I had the best experience at this dealership. My next car will be from Lexus dealership of Santa Barbara.
All was smooth except a drill was left in the car. I'll return it in approximately three months when we're due for our next service. Thanks, Richard Lopez
It was a good experience. Everyone was very helpful. Down to my questions regarding the floormat.
Friendly, knowledgeable, listened and answered questions.0 Took the time to show us the car's features.
Such an easy process everyone was very helpful and attentive honestly the best experience I have had with buying a car
Service was done promptly and well. The service writer wrote up all Lexus suggested. Most was done and others my husband did not think we needed yet (new tires). Over all a pleasant experience
Always friendly, efficient and helpful Lexus is a brand underpinned but great people Thanks again
Great people, great service I said it in just four words, great people, great service.
Friendly, knowledge, and efficient service by the staff. They were attentive to my concerns and were communicative throughout the process.
Phenomenal customer service with prompt details and personal stewardship from Jimmy. Friendly. Personable. Prompt. Detailed
Everything was very professional. The dealership was clean and I appreciated the loaner vehicle while my vehicle was being serviced.
Professional experience from first contact to driving off with a new car. None of the stereotypical "car buying' experience. Emily worked with me and my timing, stayed in good contact, and added value through the entire process. I've already mentioned the quality of the buying experience to multiple people.
Experience couldn't be better. Ren in assisting in the car selection and Robin in finance were were great.
My experience was great! I was able to get my steering problem fixed and my service done.
What a great group of people! From start to finish, they were helpful, kind, knowledgable and professioanl. Never saw a cleaner service area in my life! Got me the car I needed at a great price. Sales people really asked me, and wanted to know my needs. I was looking for a truck, and got something that fits me better. With a deal I could not refuse! I think that is the best part. Great dealer, go see them!
Quick and efficient Pleasant atmosphere, clean and bright. Seemingly honest professional Staff, and a nice experience
Please check for smudges on light interior.
Good Greeting communicated well. Had to have more repairs than expected.
The service department at Lexus of Santa Barbara was excellent. Martin was exceptional. He let me know everything along the way concerning the care of my car, service and updates. I couldn't have asked for anything more.
First time at this Lexus dealer but was very impressed with the staff.
Great job thanks I had a great experience with the dealership. The staff was friendly, professional, and helpful throughout the entire process. They answered all my questions, made everything easy, and provided excellent customer service. I am very happy with my experience and would definitely recommend this dealership to others. Thank you!
Great job thanks I had a great experience with the dealership. The staff was friendly, professional, and helpful throughout the entire process. They answered all my questions, made everything easy, and provided excellent customer service. I am very happy with my experience and would definitely recommend this dealership to others. Thank you!
They were professional, quick, accommodating and respectful Ren was very patient and taught me how to use the dashboard and other components to the car.
I had been having problems with the software on my Lexus screen. I booked an appointment and was told that there was an update that should fix the problem. Even though they kept my car overnight, they gave me a loaner, it was worth it to get my screen and software fixed. Martin was an EXCELLENT service provider.
I was very pleased with the service. My car was ready when he told me it would be ready .
Ken Garff Lexus of Santa Barbara provides exceptional customer service and repair quality. Old-fashioned customer service still exists here! They will take care of your vehicle's needs without trying to sell you extra services that you don't need.
Martin was a great service advisor. He answered all of my questions and was very courteous. All the work to be done that day was explained in detail. My car was ready at the appointed time. Very happy customer!
I was very happy. Firstly Juan and Robin helped me out greatly on Sunday and tey were very very nice. Martin and Ribert ,Nicolle from service gave me a warm greeting and no problems when I brought the car in Monday morning. The service as usual was excellent. What I don’t understand is why a battery failed in the first place in a car that I bought new 16 months ago. Usually I never ever have had a problem on a Lexus!
I had an overall good experience. I felt when I was trying to explain a road mishap I had in my car the intake tech didn't really want to hear it. Didn't ask me more about it or suggest to have it looked at. He was more interested in selling me an oil change packet. He was nice though.
I live over an hour away and they accommodated me after delivery giving me a rental and then coming and swapping cars. Excellent customer service.
There was very good communication about the entire process. The appointment was easy to make, and I can highly recommend the service experience.
Great service and professional people at Lexus of Santa Barbara will continue to have my car service there and any future Lexus purchases
I had great service I'm happy to be part of lexus. Hugo and Cynthia were great help thanks for your support
Lovely shop. Very pleasant, Greated us as soon as we drove up and made the whole process feel easy. Martin was great to work with.
Fantastic experience at SB dealership. Service dept is so stellar from moment of arrival to driving away after service is complete. My service agent Hugo is phenomenal and communicative and I really like working with him. The mechanics sending video report of the car is terrific! Very happy to have SB Lexus working on the car!
Excellent and can't ask for anything more! They met all my expectations and will always take all our cars there
Our service provider, Martin, was very helpful and knowledgeable. We appreciated his continued communication and feedback. He was great helping us work around our schedule to drop the car off early and pick it up a little later. It was great working with him!
Lexus of Santa Barbara did an outstanding job of taking care of our problem. Starting with our service advisor, Hugo Contreras, we felt the professionalism of the entire team.
I had a wonderful experience with your company., Especially with Ferrell and Chris that I worked with! They were courteous, timely, did what they say they were gonna do and took wonderful care of me! Additionally, I could see the chemistry with the other employees as well. That’s rare to see in today’s world.!
My service was quick and efficient. Martin my customer assistant made sure he explained my pre service T & C I'm Generally satisfied with my experience
Excellent service Fast and easy, no hassle and very accommodating Great customer service No wait
Martin was very helpful. He took care of me in a timely manner and explained everything.
Emily and Dianne were excellent in their efforts to get my car for me. They were very efficient and Emily was super at keeping me company informed and responding to my questions. Robin in finance was very easy to work with too.
I am writing to express my dissatisfaction with the communication regarding my recent 35k-mile service appointment.
When I scheduled the routine service, I was informed the vehicle would be ready in the afternoon. That’s always been the case on previous service visits . Later that afternoon, received a call stating that a software update was required, but was not given an updated completion time. I called the following morning. It was only then that I was informed that my vehicle was ready for pickup. The lack of proactive communication caused significant inconvenience. I hope this feedback can improve your service ... Read More Google - Jun 5, 2026
Technician took the time to explain how EV charging works and referenced my vehicle manual pointing out the specifics about my ride.
Jonnie took great care of us! Thanks
I had a wonderful experience getting my Lexus serviced at Santa Barbara Lexus Martin was very helpful and provided me with a loner car while my car stayed at the dealership several days.
A great experience from check-in, getting a loaner vehicle and pick up! Completed service on time.
I have been going here for at least 15 years and have always been happy with my service. Hugo is a great service advisor. Always a smile and helpful.
It’s always a pleasure working with Hugo and the team. The extended warranty coverage is the best.
Everyone was happy and nice. Waiting room was clean and comfortsble This is too long
As just mentioned, work was performed to my complete satisfaction and on schedule. Would return for my next service.
It started with an on-line search that led us to Ren, our very attentive and responsive salesperson. I kept him informed of our thoughts and processes and he was quick to answer each and every question we had. Ren offered alternatives when we came to stumbling blocks on our part. Because of the service received from Ren and Lexus of Santa Barbara, we are driving a new RX350H and thrilled to be doing so.
This was a difficult service as it is hard to chase down a scent. The service department did an outstanding job of working methodically through everything to determine the odor and then to rectify the situation. Outstanding work
Professional and respectful staff. Loved the video with voice comments from mechanic working on my car.
Always a great experience! Nice lobby and great communications when waiting. Always a great experience!
Always a great experience! Nice lobby and great communications when waiting. Always a great experience!
Thanks to Martin for your help and advice me about the situation for my car needs I appreciate it very much
Had a minor service done while traveling, but could not have been more pleased with the experience, including our advisors, Cynthia and Robert (“Rob”).
10,000 maintenance
Great service and very helpful! Amazing work
Easy, no fuss, quick and straightforward. Very short wait time, answered all my questions, got the job done.
I’ve always had a positive experience with this dealership. Service is swift and efficient. If I ever buy a new car again then this dealership would be my choice!
Service was super communicative and solved all of the issues I had with my vehicle.
Love the attention that I got. James was very professional as were the rest of his staff. The actual sales process was smooth and efficient.
JIMI provides very good service.
The service at Lexus Santa Barbara is ALWAYS superior. I've been going there for 6 years and Chris Williams or Jimi Tu take really good care of whatever my service needs are. If it takes a few days, I will be loaned a late model Lexus until the work gets done. We are fortunate to have such a service department for our Lexus vehicles in Santa Barbara.
Martin was an excellent service advisor. I was able to talk to the actual mechanic about my repeated concerns and felt reassured after talking to him. I think his name was Milo. I was told that a vendor would be there on Tuesday to fix my tape guard so I made the appointment for Tuesday .. He wasn’t there but Cynthia offered me a loaner and she would get it fixed and drive my car back to me. I live 90 mikes away. I decided to bring the car back but appreciated her concern.
"I can't say enough good things about the team here at Lexus in Santa Barbara. Cynthia took good care of me. From the moment I walked in, the staff was friendly and accommodating. The quality of their work is exceptional, and I'll definitely be coming back."
Hugo is great to work with. Very happy with our vehicle and the ongoing services.
Effortless
Martin was extremely helpful and provided amazing service. He recommended the services we should get fixed after an oil change and made it happen the next day providing us a loaner car.
Jonathan was excellent. Thank you so much for making it such a great experience. I will be back! I highly recommend going to Lexus of Santa Barbara!
On behalf of DC, the service was good and timely.
Explained my options thoroughly. Friendly courtesy staff. Just 8 more words... Just 4 more words...
Martin was an excellant service administrator. He kept me informed at every service completion of my vehicle. Having the loaner vehicle was especially convenient and easy to accomplish.
Enjoyed first class service with my maintenance service Highly recommend Santa Barbara Lexus
Absolutely great!!
Jimmy is an excellent representative, everytime I go to service my car I always choose him beacuse of his excellent customer service and his knowledge about what my needs are..
It is always such a pleasant experience taking my car to get serviced here, thank you!
I appreciate the staff and the service went well. I appreciate having a loaner car while mine was being serviced.
Have used this dealership since it opened. I feel they are knowledgeable, fast, and trustworthy. This time, I had Martin, and he was terrific! I also like Chris a lot.
I was very pleased with the dealership and especially Emily Lopez. She was very knowledgeable and not the typical pushy sales person. We had to special order a RX450 and she kept me updated regularly about the status of delivery.
Good service :--)
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