Customer Testimonials
My service was quick and efficient. Martin my customer assistant made sure he explained my pre service T & C I'm Generally satisfied with my experience
Excellent service Fast and easy, no hassle and very accommodating Great customer service No wait
Martin was very helpful. He took care of me in a timely manner and explained everything.
Emily and Dianne were excellent in their efforts to get my car for me. They were very efficient and Emily was super at keeping me company informed and responding to my questions. Robin in finance was very easy to work with too.
I am writing to express my dissatisfaction with the communication regarding my recent 35k-mile service appointment.
When I scheduled the routine service, I was informed the vehicle would be ready in the afternoon. That’s always been the case on previous service visits . Later that afternoon, received a call stating that a software update was required, but was not given an updated completion time. I called the following morning. It was only then that I was informed that my vehicle was ready for pickup. The lack of proactive communication caused significant inconvenience. I hope this feedback can improve your service ... Read More Google - Jun 5, 2026
Technician took the time to explain how EV charging works and referenced my vehicle manual pointing out the specifics about my ride.
Jonnie took great care of us! Thanks
I had a wonderful experience getting my Lexus serviced at Santa Barbara Lexus Martin was very helpful and provided me with a loner car while my car stayed at the dealership several days.
A great experience from check-in, getting a loaner vehicle and pick up! Completed service on time.
I have been going here for at least 15 years and have always been happy with my service. Hugo is a great service advisor. Always a smile and helpful.
It’s always a pleasure working with Hugo and the team. The extended warranty coverage is the best.
Everyone was happy and nice. Waiting room was clean and comfortsble This is too long
As just mentioned, work was performed to my complete satisfaction and on schedule. Would return for my next service.
It started with an on-line search that led us to Ren, our very attentive and responsive salesperson. I kept him informed of our thoughts and processes and he was quick to answer each and every question we had. Ren offered alternatives when we came to stumbling blocks on our part. Because of the service received from Ren and Lexus of Santa Barbara, we are driving a new RX350H and thrilled to be doing so.
This was a difficult service as it is hard to chase down a scent. The service department did an outstanding job of working methodically through everything to determine the odor and then to rectify the situation. Outstanding work
Professional and respectful staff. Loved the video with voice comments from mechanic working on my car.
Always a great experience! Nice lobby and great communications when waiting. Always a great experience!
Always a great experience! Nice lobby and great communications when waiting. Always a great experience!
Thanks to Martin for your help and advice me about the situation for my car needs I appreciate it very much
Had a minor service done while traveling, but could not have been more pleased with the experience, including our advisors, Cynthia and Robert (“Rob”).
10,000 maintenance
Great service and very helpful! Amazing work
Easy, no fuss, quick and straightforward. Very short wait time, answered all my questions, got the job done.
I’ve always had a positive experience with this dealership. Service is swift and efficient. If I ever buy a new car again then this dealership would be my choice!
Service was super communicative and solved all of the issues I had with my vehicle.
Love the attention that I got. James was very professional as were the rest of his staff. The actual sales process was smooth and efficient.
JIMI provides very good service.
The service at Lexus Santa Barbara is ALWAYS superior. I've been going there for 6 years and Chris Williams or Jimi Tu take really good care of whatever my service needs are. If it takes a few days, I will be loaned a late model Lexus until the work gets done. We are fortunate to have such a service department for our Lexus vehicles in Santa Barbara.
Martin was an excellent service advisor. I was able to talk to the actual mechanic about my repeated concerns and felt reassured after talking to him. I think his name was Milo. I was told that a vendor would be there on Tuesday to fix my tape guard so I made the appointment for Tuesday .. He wasn’t there but Cynthia offered me a loaner and she would get it fixed and drive my car back to me. I live 90 mikes away. I decided to bring the car back but appreciated her concern.
"I can't say enough good things about the team here at Lexus in Santa Barbara. Cynthia took good care of me. From the moment I walked in, the staff was friendly and accommodating. The quality of their work is exceptional, and I'll definitely be coming back."
Hugo is great to work with. Very happy with our vehicle and the ongoing services.
Effortless
Martin was extremely helpful and provided amazing service. He recommended the services we should get fixed after an oil change and made it happen the next day providing us a loaner car.
Jonathan was excellent. Thank you so much for making it such a great experience. I will be back! I highly recommend going to Lexus of Santa Barbara!
On behalf of DC, the service was good and timely.
Explained my options thoroughly. Friendly courtesy staff. Just 8 more words... Just 4 more words...
Martin was an excellant service administrator. He kept me informed at every service completion of my vehicle. Having the loaner vehicle was especially convenient and easy to accomplish.
Enjoyed first class service with my maintenance service Highly recommend Santa Barbara Lexus
Absolutely great!!
Jimmy is an excellent representative, everytime I go to service my car I always choose him beacuse of his excellent customer service and his knowledge about what my needs are..
It is always such a pleasant experience taking my car to get serviced here, thank you!
I appreciate the staff and the service went well. I appreciate having a loaner car while mine was being serviced.
Have used this dealership since it opened. I feel they are knowledgeable, fast, and trustworthy. This time, I had Martin, and he was terrific! I also like Chris a lot.
I was very pleased with the dealership and especially Emily Lopez. She was very knowledgeable and not the typical pushy sales person. We had to special order a RX450 and she kept me updated regularly about the status of delivery.
Good service :--)
While on a visit to SB I experienced a sound when applying brakes. Jimi did an excellent job listening to me, looking up cars history, following up with progress of repair. SB Lexus sent video showing inspection ! Thank you Lexus of Santa Barbara for professionally fixing the problem, you made my 9 hour drive home safe!
I want to recognize Cynthia and Hugo in the service department at Lexus of Santa Barbara. They were extremely helpful, professional, and made my experience excellent.
Hugo was fantastic. He got our car in quickly and kept us updated throughout the day.
Great and efficient service
Lexus Santa Barbara provides outstanding service - easy and quick, a ride to your local destination if you don't want to wait in the dealership. They provided a video of the car, showing the parts that they examined! Very nice! Best of all they are care about their customers. Great service.
Always nice service. Sometimes I feel like they try to upsell a bit and it can be hard to secure a loaner within a reasonable lead time, but the folks who work there are delightful.
Very good
A great experience, very informative, and I am grateful to work with Chris! Excellent, on time service always!
Martin was great and super helpful.
Easy quick and accomodating ! Will use them again! Jimmy was great top! Thanks guys! Just need more loaner.
Everyone was friendly and kind. The service manager was very friendly and the service I received was first rate.
He was awesome He was helpful and provide me with information that helped me understand the maintenance required on my vehicle
The fact that they come and pickup the car makes all the difference reason alone to buy at Lexus of SB
The service was great. The staff very polite / professional and very helpful. The customer service was great
Lexus of SB is GREAT, especially Jimi in the service department
They performed all services on time. Jimmy is very friendly and courteous. He provided me with an Uber ride home while they worked on my car.
I want to take a moment to recognize the exceptional service I received during my recent visit. From start to finish, the experience was professional, smooth, and truly exceeded my expectations.
A special thank you goes to Cynthia Martinez and Hugo for their outstanding customer care. Both were incredibly attentive, knowledgeable, and made sure I was informed every step of the way. Their communication, patience, and willingness to go above and beyond made me feel valued as a customer and confident that my vehicle was in the best hands.
It is rare to come across individuals who genuinely take pride ... Read More DealerRater - May 1, 2026
I enjoyed using the Concierge service. My car was picked up and a loaner left for me to use while my car was serviced.
The service center was clean and all the staff very friendly and helpful. keep up the good work... it is very appreciated
Clean friendly. Flexible financing…everyone very professional. I love my car. Did not work with any listed staff.
Great professional service crew! Excellent in every way from start to finish. Service writer Martin was great!!
Emily and James were wonderful. I would have appreciated having information about extended warranties forwarded to me beforehand to be prepared to make a thoughtful decision.
Service team was great. Got me in and out and they started a new thing where if you vehicle needs work done they will take a video of the issue and show you and then give you the option of fixing it. Overall fantastic service!
Great people to work with. Wonderful maintenance, great sales and service people. I always appreciate the loaner car too while my car is in service.
Santa Barbara Lexus has great selections of vehicles and are able to add on certain features to allocated inventory or place a customized order. The management and Emily, our sales representative, were not high pressure sales people at all, which we truly appreciate! Emily is very professional, knowledgeable, friendly, and accommodating. Of all the dealerships we’ve visited, SB Lexus is top notch! We are so impressed with our new Lexus Rx350 Luxury SUV! Emily made sure it was detailed and even put a big red bow on top of our SUV — got a chuckle out of that.-)
They make sure to work with the service I need now while still keeping me updated on what I should prioritize next.
Ive had a few thing done here and they're pretty expensive but the costumer service is great, and its very welcoming to be there and they did a good job with what i needed done.
I scheduled my appointment using your website buy my appointment was mot listed on the sheet used by the attendant.
They're the Best in customer care and service Worked around my schedule and went out of their way to make it as easy as possible to fix my recent recall issue on my car Simply the Best!
The body's hope do the service gor me and I hope you guys make very good job thank you
It was easy to make an appointment and my service advisor was great! The service was efficient and I appreciate that they offer service on a Saturday.
Great accommodating staff, lovely showroom and lounge. Maintenance costs are quite high but since I only go there for maintenance and repairs I don't really know what maintenance costs should be!
Very easy and pleasant experience leasing a new Lexus here. Juan was great to work with.
Minh was very helpful and knowledgable. He answered all our questions on the car being serviced but our also the other two Lexuse(s) we own. Would definitely buy another Lexus in the future.
Beyond expectations I was pleased with the thoughtless of the examination of my ten year old car They found a problem with the radiator and the shock absorbers that could have caused me trouble on the ride My car was retuned as good as new and looking new as well Only the cost was more than I had expected!
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